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Accessibility Statement

Last Updated: March 11, 2026

Our Commitment

Visible Hands Home Care Inc. is committed to ensuring that our website and services are accessible to everyone — including people with disabilities, older adults, and those who rely on assistive technologies. Accessibility is directly aligned with our mission to provide care that removes barriers rather than creates them.

Accessibility Standards

We are working to ensure this website conforms to WCAG 2.1 Level AA — the internationally recognized standard for web accessibility. Our efforts include:

  • Sufficient colour contrast between text and background
  • Descriptive alt text on all meaningful images
  • Logical heading structure to support screen reader navigation
  • Keyboard-navigable interface — all features accessible without a mouse
  • Clearly labelled form fields with descriptive error messages
  • Readable font sizes with the ability to increase through browser settings
  • Captions or transcripts for any video or audio content

Ontario Accessibility Requirements (AODA)

We are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR), including:

  • Providing accessible formats and communication supports upon request
  • Training staff on accessibility and AODA requirements
  • Welcoming feedback on accessibility from clients, families, and the public

Accessible Formats and Communication Supports

If you require information from our website or service materials in an accessible format — such as large print or plain language — please contact us and we will provide what you need in a timely manner, at no additional cost.

Multi-Language Support

We recognize that many of our clients and families may be more comfortable communicating in a language other than English. Where possible, we will work to accommodate language needs during consultations and care planning. Please let us know your preferred language when you contact us.

Feedback and Contact

We welcome feedback on the accessibility of our website and services. If you experience a barrier or have a suggestion for improvement, please contact us:

Email: info@visiblehandshomecare.ca
Phone: 289-991-4253

We aim to respond to accessibility feedback within five business days.