What We Offer

Our Services

Every person who comes to Visible Hands has a different life, a different routine, and a different picture of what support should look like. That's why we don't offer packages — we build care around you.

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🤲 Personal Support 🏡 Homemaking & Meals 💛 Companionship 🔗 System Navigation 👨‍👩‍👧 Developmental Support & Respite 🏥 Specialized Care
Service 1 of 3

Personal Support

PSW Services

Personal support is the most hands-on form of care we provide. Our Personal Support Workers (PSWs) assist clients with the personal care tasks that become difficult with age, illness, or reduced mobility — while always protecting choice, privacy, and dignity.

Good personal care doesn't just help someone get dressed. It helps them start the day feeling like themselves.
PSW providing personal support to senior client

What's Included

  • Bathing assistance — shower, tub, or bed bath
  • Personal hygiene support — oral, hair, nail, skin care
  • Dressing and grooming assistance
  • Toileting and continence care
  • Mobility support — moving safely through the home
  • Transfer assistance — bed, chairs, vehicles
  • Medication reminders
  • Fall prevention and home safety monitoring
Book a Personal Support Consultation

Frequently Asked Questions

We prioritize consistency. We match you with a primary caregiver and work hard to maintain that relationship. Occasional coverage changes can happen — but we always introduce you in advance and your care plan is fully documented so nothing is lost between visits.
All Visible Hands PSWs hold a Personal Support Worker certificate from an accredited Ontario program. They are background-checked, reference-verified, and oriented to our person-centred care standards before they enter a client's home.
Client autonomy is central to how we work. If a client declines a task or the visit itself, we respect that and communicate with families so everyone stays informed. Our approach is never to force compliance, but to build the trust that makes care feel comfortable over time.
Yes — and that is often the most effective arrangement. Many clients receive personal support alongside homemaking, companionship, or housekeeping. We can package services to fit your schedule and budget.
Service 2 of 3

Homemaking & Meal Preparation

A clean, organized, and well-nourished home is not a luxury — it is a foundation for health, safety, and wellbeing. Our homemakers are attentive, caring individuals who notice changes in the home environment, build genuine relationships with clients, and support independence by doing what needs doing.

What's Included

  • Light housekeeping — vacuuming, sweeping, dusting
  • Bathroom and kitchen cleaning and sanitation
  • Laundry — washing, drying, folding, putting away
  • Linen changes and bed-making
  • Grocery shopping with receipt provided
  • Meal planning based on cultural needs and dietary requirements
  • Meal preparation — breakfast, lunch, dinner, snacks
  • Kitchen organization and pantry management
  • Home organization and declutter support
Book a Homemaking Consultation

Frequently Asked Questions

Yes. We work with all dietary needs including halal, kosher, vegetarian, diabetic-friendly, low-sodium, soft-food diets, and others. We document this in the care plan so every visit reflects those requirements.
Absolutely fine. Our services are flexible. If you only need meal preparation support a few times per week, we can build exactly that into your care plan without adding services you don't need.
Compassionate companionship care for seniors
Service 3 of 4

Companionship

Loneliness is one of the most significant and underaddressed health risks facing seniors in Canada. Research consistently links chronic social isolation to increased rates of depression, cognitive decline, and physical health deterioration. Our companionship service exists to address this directly.

For many of our clients, the caregiver who visits three times a week is the person they look forward to most. That relationship is not incidental to care — it is care.

What's Included

  • Regular in-home social visits — conversation, storytelling
  • Shared activities — reading, puzzles, card and board games
  • Music, film, and cultural engagement
  • Reminiscence and life review conversations
  • Letter writing, video calls, staying connected with family
  • Walks, outdoor time, and light activity
  • Accompaniment to community events and faith gatherings
  • Consistent, trusted presence for clients living alone
Book a Companionship Consultation

Frequently Asked Questions

This is one of the most common things we hear — and completely understandable. We recommend starting small: a short introductory visit, framed as a conversation rather than a care visit. Most clients who are initially reluctant come to genuinely value the relationship over time. We never push — we build trust slowly, on the client's terms.
We take matching seriously. During intake we ask about personality, interests, languages spoken, and cultural background. We introduce a companion before regular visits begin and check in after the first few visits to make sure it feels right. If it's not the right fit, we find someone who is.
Service 4 of 5

System Navigation

Navigation & System Support

Ontario's health and community care system is complex, fragmented, and often difficult to navigate — especially for families who are managing a loved one's care from a distance, or for seniors who have never had to access these services before.

At Visible Hands, system navigation is not an add-on. It is a reflection of who we are and where we come from. Our team has worked inside Ontario's health care system as social workers, nurses, and public health professionals. We understand how the system works — and where it breaks down. We use that knowledge to help you navigate it.

You shouldn't have to fight the system to get the care you deserve. We know the doors — and how to open them.
Care coordination at Visible Hands

What's Included

  • Assessment of current care needs and identification of gaps
  • Assistance connecting with community programs and supports
  • Support understanding diagnoses, care plans, and next steps
  • Advocacy on behalf of clients in health care settings
  • Transition support — hospital to home, or between care settings
  • Family communication and education about available resources
  • Referrals to legal, financial, and social service supports as needed
Book a System Navigation Consultation

Frequently Asked Questions

No — system navigation is included as part of your care with Visible Hands, not an add-on service with a separate fee. We believe that helping clients and families navigate the broader health care systems is inseparable from the care itself. Wraparound support is not a premium feature here — it is simply how we work.
For anyone who feels overwhelmed by the complexity of the health and social care system — families managing care for a parent from a distance, individuals recently discharged from hospital who are unsure of their next steps, or clients managing multiple chronic conditions who need someone to help make sense of all the moving parts.
Our founding team includes a Registered Social Worker with extensive experience in seniors' health and system navigation, a public health researcher with expertise in health equity and policy and a Registered Practical Nurse with 20+ years of community care experience. We bring professional credentials and lived experience to this work — and we have all navigated this system ourselves.
Service 5 of 5

Developmental Support & Respite

Developmental Support & Respite

Caring for a child, youth, or adult with special needs is one of the most rewarding and demanding roles a family can take on. At Visible Hands, we walk alongside families — not just the individual receiving care, but the entire family unit that makes that care possible every day.

Our Developmental Support & Respite service is designed to provide meaningful, dignified support to individuals living with a range of diagnoses and complex needs, while giving family caregivers the relief, education, and peace of mind they deserve.

Every child, youth, and adult with special needs deserves care that sees who they are — not just what they need. And every family caregiver deserves support too.

Who This Service Is For

We provide support for individuals of all ages — children, youth, and adults — living with:

  • Autism Spectrum Disorder (ASD)
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Cerebral Palsy
  • Oppositional Defiant Disorder (ODD)
  • Developmental disabilities
  • Physical disabilities
  • And other diagnoses requiring specialized support
Developmental support worker with child at Visible Hands

What's Included

  • Personal Support Worker (PSW) care tailored to individual needs and routines
  • Developmental Support Worker (DSW) services for individuals with developmental disabilities
  • In-home respite — giving family caregivers a planned, reliable break
  • Companionship and meaningful social engagement
  • Support with daily activities, personal care, and routines
  • Park and play — supervised recreational time and outdoor activities
  • Community outings and accompaniment to activities, appointments, and events
  • Family coaching and education — building caregiver confidence and capacity
  • Consistent, familiar support workers who understand your family's unique needs
Book a Developmental Support Consultation

Frequently Asked Questions

This service is available for all ages — children, youth, and adults living with special needs. We recognize that the need for support does not end at 18, and we are committed to providing dignified, person-centred care across the lifespan.
Respite care provides family caregivers with a planned, reliable break from their caregiving responsibilities. Research consistently shows that caregiver burnout is one of the greatest risks to the wellbeing of both the caregiver and the person they care for. Respite is not a luxury — it is an essential part of sustainable family care.
We take matching seriously. We ask about your family member's personality, interests, communication style, sensory needs, and diagnosis before making a match. We introduce the support worker before regular visits begin and check in frequently — especially in the early weeks — to make sure the relationship feels safe and right.
Yes — community outings, park and play, appointments, recreational programs, and social activities are all part of what we offer. Community inclusion is central to our approach. We support individuals to engage with the world around them in ways that are safe, meaningful, and enjoyable.
Specialized Support

Care for Specific Health Conditions

Our caregivers are experienced in supporting clients living with a range of chronic and complex conditions. Every care plan is tailored to the specific needs, routines, and goals of the individual.

Dementia & Alzheimer's Care

Patient, consistent support for clients living with memory challenges. We prioritize familiar routines, safe environments, and dignity-preserving care that eases anxiety and confusion.

Post-Surgery & Hospital Recovery

Support for adults returning home after surgery, hospitalization, or a medical procedure — helping bridge the gap between hospital discharge and full independence.

Chronic Condition Support

Ongoing care for clients managing diabetes, COPD, arthritis, Parkinson's, hypertension, and other long-term health conditions — coordinated with the client's existing care team.

Palliative & End-of-Life Support

Compassionate, gentle care focused on comfort, dignity, and quality of life. We support both clients and their families during one of life's most difficult transitions.

Respite Care for Family Caregivers

Planned or emergency relief for family members who are the primary caregiver. Whether for a few hours or several days, we step in so you can rest, recharge, and tend to your own needs.

Stroke Recovery Support

Assistance with daily living tasks, mobility, and communication for clients recovering from a stroke — focused on rebuilding confidence and supporting rehabilitation goals at home.

Specialized home care for seniors with chronic conditions
Discuss Your Specific Needs
Pricing

Flexible Private Pay — No Waitlists

Visible Hands Home Care is a fully private home care service. This means you are in control — of timing, of what services you receive, and of how your care evolves.

We'll walk you through all pricing clearly and honestly during your free consultation. No surprises.

Get Pricing Information
No referral required — contact us directly
No waitlists or eligibility assessments
Services start on your timeline
Flexible hours — from a few visits per week to full daily support
Transparent pricing reviewed during free consultation
Combine services into one coordinated care plan

Not Sure Where to Start?

That is completely normal. Our free consultation is a no-pressure conversation — not a sales pitch. We'll listen, ask the right questions, and give you an honest picture of what would and wouldn't be useful for your situation.

Book Your Free Consultation Call Us: 289-991-4253